Service Coordinator

Your Next Career Chapter - Sustainable Solutions 🌱

Are you a highly detailed customer service administrator who enjoys a varied and engaging role? Randstad is proud to partner with our long standing client - a global innovator in recycling, service, and water solutions that's leading the way in the environmental services industry. With over 40 years in Australia, our client has a proven track record of helping businesses and communities build a more sustainable future.

This isn't just a job; it's a chance to be part of a team that's at the forefront of the circular economy journey, building the systems and infrastructure needed to deliver solutions that matter.

About the Role: Service Coordinator

This is an exceptional opportunity for a self-motivated and resilient professional who thrives in a busy, supportive team. As the Service Coordinator, you will be a key player, engaging with multiple teams across the business and a wide range of subcontractors to ensure the seamless delivery of services. Your high attention to detail and strong time management skills will be essential as you manage a variety of tasks, ensuring no two days are the same.

Key Responsibilities

• Service Request Management: Create and manage service requests (work orders) in the company's CRM. You'll receive requests via email, online portals, web orders, and occasional phone calls.

• Data Accuracy & Follow-up: Maintain accurate upkeep of data in the CRM and other platforms. You will also check completed service requests for any reported issues or discrepancies.

• Problem-Solving & Communication: Proactively check online platforms and emails for new requests and updates, actioning them accordingly. You will communicate and liaise promptly with all stakeholders, including subcontractors.

• Administrative Support: Assist with month-end processes to ensure work orders and data are up to date. You'll also handle other ad hoc administrative tasks as required.

What Our Client Offers

• A Supportive Team: At the core of what our client does is a strong Customer Service team. You'll have the support and direction you need to be successful and a wonderful team around you to make coming to work a joy.

• Work That Matters: Contribute to a more sustainable future. The solutions you'll be representing will support businesses, the community, and the environment.

• Career Opportunities: Our client is growing, and with growth comes opportunity. Your career future is looking bright with them.

About You

• enjoy working in a busy, supportive, and positive team environment.

• experience working in an office based customer service role

• confident in communicating with internal and external stakeholders.

• enjoy problem-solving.

• high attention to detail, good time management, and basic Excel skills.

• comfortable working in busy environments, being the first point of contact and navigating multiple systems.

• resilient and self-motivated.

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Ready to start a career that truly makes a difference? Apply now!

** Successful applicants will undergo a drug and alcohol test and police check as part of the on-boarding compliance required for role. Required working rights for this opportunity: Australian Citizen or Permanent Resident

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.